MERCEDES has officially opened the doors to its swanky new one-stop centre in Kuching, Sarawak.
Built at a cost of RM53 million, the facility boasts 18,383 sq metres of built up space with a 3S centre for passenger cars and commercial vehicles housed in the new building.
The centre is the first one-stop centre in East Malaysia, has 16 service bays and the capacity to service up to 510 vehicles per month.
It is equipped with an integrated full length workpit for servicing an extensive range of Mercedes-Benz and FUSO commercial vehicles. It also has a paint shop.
“The launch of Mercedes-Benz Hap Seng Kuching Autohaus signifies our enduring commitment to strengthening our presence in East Malaysia. This market is very important to us, and together with our dealer partner, this Autohaus will offer our valued customers here our best products, best service and best customer experience.
“Our aim is to continuously grow our customer touchpoints to offer exceptional experiences, as we maintain our lead in Malaysia’s premium automotive segment,” said Mercedes-Benz Malaysia president and CEO, Dr Claus Weidner.
Hap Seng Consolidated Berhad Group chief operating officer and Hap Seng Star chief executive, Mr Harald Behrend, added, “For more than 40 years, we have been devoting our efforts to delivering an exclusive premium experience that is synonymous with the Mercedes-Benz brand.
“Hap Seng Star currently has eight passenger car dealerships, and Hap Seng Commercial Vehicle has seven outlets nationwide. We remain as passionate and committed as ever to continue setting the highest standards of automotive excellence, be it retail or customer experience.”
Hap Seng Kuching Autohaus is managed by 40 personnel who are trained in sales, technical services and spare parts.
Located strategically on Jalan Datuk Abang Abdul Rahim, Kuching, it features two dedicated reception lounges, one for customers of Mercedes-Benz Cars and another for Mercedes-Benz and FUSO Commercial Vehicles.
To date, Hap Seng operates in 11 locations such as Bukit Tinggi, Balakong, Jalan Sultan Ismail, Jalan Ipoh, Kinrara, Klang, Ipoh, and Kuantan in Peninsular Malaysia. In East Malaysia, besides Kuching Hap Seng is present in Miri and Kota Kinabalu.