DESIGN changes of counters at the Petaling Jaya Road Transport Department (RTD) branch have irked city folk.
They complained that the height of the chest-high counters caused difficulties to people, especially senior citizens, the disabled and those with health problems.
Nurul Huda Jamaluddin, 56, urged the department to provide low service counters for people who might need them.
“The counters at the PJ RTD branch used to be at desk level. There were chairs for people to sit while dealing with officers.
“But, now, the counters are at chest level, forcing people to stand. Thisis not convenient for senior citizens, like myself, who are not able to stand for long. We must consider the disabled, those with health problems and are wheelchair-bound.”
The RTD said it would set up a room at the PJ branch with low tables and chairs for senior citizens, the disabled and those with health problems.
An RTD spokesman said preparing the room would such as computers.
She said should the department receive more complaints, it would consider providing lower counters at branches with chest-high counters to cater to those with special needs.
“We understand the difficulties faced by senior citizens, the disabled and those with health problems.
“Our officers will serve customers outside the counters should they have difficulties standing.
“This has been the practice since the high counters were introduced.”
She said the design changes of counters at several branches were done for safety reasons.